Good hospital design integrates functional requirements with the human needs of its varied users. The designer also has to be an advocate for the patients, visitors, support staff, volunteers, and suppliers who do not generally have direct input into the design. Ideally, the design process incorporates direct input from the owner and from key hospital staff early on in the process. In addition to the wide range of services that must be accommodated, hospitals must serve and support many different users and stakeholders. Idealized scenarios and strongly-held individual preferences must be balanced against mandatory requirements, actual functional needs (internal traffic and relationship to other departments), and the financial status of the organization. The functional units within the hospital can have competing needs and priorities.
No one person can reasonably have complete knowledge, which is why specialized consultants play an important role in hospital planning and design. Each of the wide-ranging and constantly evolving functions of a hospital, including highly complicated mechanical, electrical, and telecommunications systems, requires specialized knowledge and expertise. This diversity is reflected in the breadth and specificity of regulations, codes, and oversight that govern hospital construction and operations. These include diagnostic and treatment functions, such as clinical laboratories, imaging, emergency rooms, and surgery hospitality functions, such as food service and housekeeping and the fundamental inpatient care or bed-related function. Each hospital is comprised of a wide range of services and functional units. Hospitals are the most complex of building types.
Or simply download it as SVG, PDF, PNG, etc., so you can publish or print it out."A functional design can promote skill, economy, conveniences, and comforts a non-functional design can impede activities of all types, detract from quality of care, and raise costs to intolerable levels.". Once the service blueprint is completed, you can share it with others with edit or review access.Include evidence at each customer’s action step as well. Map out the support processes which are the actions that help carry out the process behind the scenes.Using Creately’s real-time collaboration feature, invite the members of your cross-departmental team to outline and link the activities.As you outline them on the swim lane map, follow them up with the identified employee backstage actions as well. Identify the employees’ frontstage actions.Conduct internal research involving employees from relevant departments to gather as much information about the process from their perspective.Referring to or creating a customer journey map, identify the actions the customer takes as they interact with your service.Once you know what the process is, identify the corresponding customer.
Identify the scope for focus or the process that needs to be blueprinted.Gather a cross-functional team that includes team members from all departments involved in the process.It highlights the processes and how its components interact from the perspective of the service provider. A service blueprint is a tool that visually represents the process of a service and how it is provided.